In this document, the focus is on training in the tourism, travel, and hospitality industries, with specific reference to the delivery of courses in communication, customer service, and workplace health and safety. These resources are available as PDF files and can also be downloaded as word.doc files from this site:
http://takingthelead.com.au/news/ssa-model-integrated-foundation-skill-support-training
The Commonwealth of Australia holds the copyright for this resource.
Source: http://en.copian.ca/library/learning/service_skills_australia/mifss_2/mifss_2.pdf
